General
Contacting Joni support: what to send to get a fast answer on fit or damage
What to include when you contact support about fit, a fault or transit damage: order number, name, email, measurements and clear photos, with how to reach the team.
Send your order number, the name and email you ordered with, and clear photos of the problem. The store says that for the fastest help you should include your order number and clear photos where relevant. This page lists what to attach for the three common cases: fit, a fault, and damage in transit.
Joni home | Related: returns and exchanges for fit, Joni size guide
How to reach the team
Email [email protected] or send a WhatsApp text to +1 347 460 0887. The WhatsApp line is text only. The contact page also has a form that asks for name, email, phone number and message. The team helps with sizing, custom design, order status and after-sales questions during business hours.
Details can change, so check the store's contact page before you send.
Always include
| Item | Why |
|---|---|
| Order number | Asked for in the store's FAQ and for return requests |
| Your name and the email you ordered with | Needed for a return request |
| What the problem is, in one or two sentences | So the team can route it |
| Clear photos | Asked for where relevant |
If the problem is fit
Send your current measurements and clear photos of the fit. Take the photos in the position you use the gear, since a store blog stresses checking seated fit. Say which size or custom option you ordered. Before you write, check the Joni size guide and returns and exchanges for fit.
If something looks faulty
For a faulty item, tell the store within 14 days of delivery and send photos of the fault. Show the whole garment first, then a close-up of the fault with something for scale. Not sure whether it is a fault or wear? Read defect or normal wear.
If it arrived damaged
Photograph the packaging and the product, contact the store immediately and keep all the packaging.
If you are asking about a return
Request it before you send anything. Give your name, order number and the email you used, and add photos for a faulty item. The store says it replies within 48 working hours with the return address.
What to expect
We cannot promise a reply time or an outcome. The store states the 48 working hours only for return requests, and what is repaired, replaced or refunded is decided after the store reviews your case.
Where to order
Matching or replacement gear is listed in the car racing range at Moto Speeds.
FAQ
What should I put in the message?
Order number, name, ordering email, a short description and clear photos.
Can I phone?
The store lists email and a WhatsApp text line. The contact page says the WhatsApp line is text only.
joni.us Editorial Team
joni.us articles are researched from published sources, cited in the text, and reviewed before publication.