First party
Returns and exchanges for fit: what to check before you ask
Gear doesn't fit? Check the return window, custom vs standard size and item condition, then contact support before shipping. What store pages say.
If your Joni gear doesn't fit, first find the returns policy for the store you bought from. Check three things: how many days you have, whether the item is standard-size or custom, and whether it is still unworn with its tags and packaging.
Then contact support before you send anything back. We can't promise a return or exchange here, because the terms are set by the seller, and the store pages we checked don't agree with each other.
Also in owner support: Joni size guide · caring for your Joni gear · warranty registration
What to check first
| Check | Why it matters |
|---|---|
| Days since delivery | Store pages give two different windows (see below) |
| Standard size or custom | Custom and made-to-measure items follow different rules |
| Unworn, tags on, original packaging, proof of purchase | Required on the store policy page |
| How many items were in the order | One store excludes orders of more than two products |
| Sale or discount item | Non-refundable unless defective on one store page |
| Fit problem or defect | Damage and defects are handled separately from fit |
Your return window: store pages disagree
Don't count on the longer window. Contact support as soon as you know the fit is wrong, and ask for the window in writing.
| Store page | Return window it states |
|---|---|
| Shipping and return policy, product pages | 15 days after you receive the item |
| FAQ and site-wide badge | 30 days for stock-size items |
What a size exchange can cost
On the store pages we checked, a size exchange carries a 25% restocking fee plus shipping. Returns sent without approval are not accepted. Refunds are listed only for defective or damaged products.
Custom and made-to-measure items
The store policy page and FAQ say custom and made-to-measure items can't be refunded but can be altered for fit. You send your current measurements and clear photos of the fit. The product pages only say custom and altered items can't be returned, and don't mention alterations.
Ask support which applies to your order before you change anything yourself. Worn or altered items can't be returned.
Defect or damage instead of fit
Inspect your gear when it arrives. If it is defective, damaged or the wrong item, contact support straight away with your order number and photos of the product and packaging, and keep the packaging. For faults that show up later, see warranty registration.
How to ask for a fit return or exchange
- Find your order number and proof of purchase.
- Keep the item unworn, with its tags, in the original packaging.
- Write down your measurements (see the Joni size guide) and take photos of the fit.
- Contact support and wait for approval before you ship anything.
Avoid a second exchange
Measure over your base layer and check the fit seated before you reorder. If you are between sizes, ask support which size to order, because the store's own rules differ.
Car race suits and their charts are listed on Moto Speeds car racing suits. The leather store for Joni riding gear is to be confirmed.
FAQ
Can I return a custom suit that doesn't fit?
The store policy page and FAQ say custom suits aren't refundable but can be altered for fit. Contact support with measurements and photos.
Can I exchange for a different size?
Store pages list a 25% restocking fee plus shipping for a size exchange. Confirm Joni's own terms with support first.
joni.us Editorial Team
joni.us articles are researched from published sources, cited in the text, and reviewed before publication.