Shipping Policy

  • We proudly offer world-wide free shipping for all orders on total above USD $ 850/.
  • For standard orders once the sale is matured we deliver the package within 15 to 20 working days.
  • Custom orders are delivered within 20 to 30 days after confirming complete custom details.

* delivery time may vary as per your shipping location and remote areas.

 

Return Policy

  • We do our best to make you satisfied with our products & services but in any case, you need to return the goods we accept returns on certain expressed conditions to discourage fraudulent activities, to be focused and to entertain serious customers only.
  • We accept returns within 7 days of initial purchase & delivery. Before returning the package the returnee must have return approval with him describing the reason to return, without approval we shall not be liable for return, replacement & refund.
  • No return will be accepted and entertained after 7 days.

 

Please note:

  • Before using the garments make sure the product is the same you ordered and size fits you.
  • It is the obligation of customer to return the package in its original packing and hang tags shell not be removed.
  • Make sure that the garments shell not be used if you are going to return or replace it.
  • For returns we charge 0.0 % restocking fee, but the returnee have to pay return shipping fee from his own pocket.
  • For replacements the customer will be liable to pay actual shipping fee in advance, otherwise the replacement will be hold.
  • Made to measure and customized orders do not comply for return as they are made by superseding standard production process.
  • All products sold on sale is final sale and cannot be returned or refund unless the product you have received is wrong or defected.

 

Refund Policy

We feel it is our responsibility to accept the returns and issue refund. We offer 100 % money back guarantee on every order on the following terms:

  • We will initiate refund once we receive the garments back and after getting done the preliminary inspection.
  • The money will be transferred into your account within 5 – 10 business days.
  • For all orders those are entertained for free shipping, the cost of shipping will be deducted from the total amount to be refund, unless the product you have received is wrong or defected.
  • Custom made orders are exempted form refunds unless the product you have received is wrong or defected
  • All products sold on sale and offers is final sale and cannot be returned or refund unless the product you have received is wrong or defected.

For more information please contact: joni@joni.us